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Common questions

Before you reach out, some quick answers

Do you work with businesses outside Cape Town?

Yes. All project work is handled remotely, so location is never a barrier. Silk Lab works with businesses across South Africa.

How does pricing work?

Every project is quoted individually based on scope and requirements. Get in touch with a brief description of what you need and a quote will follow within two to three business days.

Do I need to have everything figured out before reaching out?

Not at all. A rough idea of what you need is enough to start the conversation. The discovery process is there to help work out the details together.

How long does a project take?

Timelines vary depending on scope and how quickly content is provided. Simpler projects move fast. Larger builds are scoped and scheduled at the proposal stage.

Why should I choose a custom site over WordPress or a website builder?

Template platforms are built for everyone, which means they are optimised for no one in particular. A custom site is built around your business specifically. It loads faster, carries less security risk, has no monthly platform fees, and has no compromises on what it can do. You own it outright with no ongoing dependency on a third-party platform.